I agree with you. Can you tell me who you are going with - who's your new host?

Margot

I have been a reseller with iPower for a little over 2 years. At first everything seemed to be fine. But when the decided to move all of my accounts to a new hosting platform, everything went down the tubes. I am not joking when I say we spend more than 25 hours each and every week on hold with support. Then you either get a blow-off answer or you get some newbie punk ass (Jason) that is so cocky you can't get him to shut up long enough to listen to your question.

iPower has cost me several clients and thousands of dollars. We have more than 53 sites hosted with them and we are desparately trying to move all of them to a new hosting facility. The latest issues involve iPower changing ftp passwords and disabling the user from logging in and changing the password. Everytime we try to access one of our clients' sites we have to call support, stay online for 1-1 1/2 hours to get them to give you the correct password. Same thing applies to databases. They have entirely disabled the ability to export databases with the relationships intact. This makes moving all of my database driven sites to a new host a friggin nightmare.

Please avoid a massive amount of frustration and pick a better host. I've heard GoDaddy, Dreamhost, and HostDime are all really good. I would avoid iPower like the plague.

I have been an ipower reseller for over 4 years. Yes, they do suck. I am transferring all of my clients to another reseller program that I have been testing for over a year. The hold times are unbearable, compounded by the rotten service that is received once someone answers. The email response times are the worst. Why in the world does it take 3 - 4 days to respond to an email to ask for a security question and then another week to resolve even the simplest issue. I have had it. NO MORE for me. I have been canceling about one account per week with them. Now, they have removed the CANCEL ACCOUNT button from the reseller control panel. I opened a support ticket to cancel an account 2 days ago. Today I received an email requiring that I call them to cancel. Are they kidding?

its the same with me Gail.....if you got the latest info on how to cancel an account from iweb let me know k.....im kinda worried that they will bill me every month...i have just signed up and its under 30 days....i want my money back

I had a domain included in my web hosting package. I cancelled them both before either one was up for renewal. They cancelled the web hosting first and then they billed me for the previous year of the domain sayimg that it was no longer free since I cancelled my web hosting even though I cancelled both at the same time. Then a customer service rep was yelling at me because I did not understand why they would bill me for the previous year. Extremely unprofessional bad service! And I had had them for several years, but since they merged with Endurance International in May 2007 they messed up my files switching to the new vdeck.

Dudes, I was just thinking, planning of establishing a blog or something for the sole purpose of uncovering Ipower ugliness, and relieve my anger a bit about the experience they have given me! However, an inner voice spoke my mind asking, since Ipower sucks, a such website or blog must be already there, right?! So, I searched the web with the exact term came to my mind in such condition, and here we are!
Dudes, do you have any idea how painful it is to lose what you have been building during the last 5 years of your life, due to a hosting disaster that is there for more than 2 months - and still counting- unsolved? I'm talking about the famous Ipower issue of the hour: Any PHP-MySQL site is loading in days! Yep! That includes all WordPress blogs and any database driven page! Thousands of complains, support tickets and screaming were met carelessly! Thanks to them, the website loading time is so long that search engines think the website is gone! Visitors are moving away, link partners' automatic checker can't find their links, thus, report that we must be crooks and remove our links back! Advertisers are running away with their money because they are not interested in ads that hide behind long loaded pages! We had enough troubles since their vdeck 3 migration that resulted in looking and tons of serious problems and corrupted moved files! But now this chaos, 2 months of killing my website slowly, I just can't believe what they are doing to their own customers.

My website crashed the day I-power transferred me over to the new v-deck 3.0 (3/21/08). I spent 5 hours trying to re-upload before I finally called tech support. The first guy I spoke had a very heavy accent and was very hard to understand. He was zero help and after he disconnected me I called back. Second guy was english literate but after almost 2 hours told me my problem was publisher not I-power? huh.....? Never had a problem before they transferred me over. Already losing business as clients need to be able to view my products to purchase......thanks I-power!

I have used IPOWER web hosting company for over the past two and a half years, in which I have a continued series of problems with the features IPOWER offers as part of their package plan.

The first was the Agora shopping cart software IPOWER offers as part of their package plan I purchased. I paid IPOWER's design team to set up the Agora shopping cart on my web site, which after hearing every excuse under the sun from IPOWER that it was set up right, but it in fact was not. I lost hundreds of dollars in sales. I finally hired someone from Agora to set it up correctly.

The latest problem is with Frontpage Extensions which clearly states on IPOWER's web site that they offer as part of the IPOWER PRO PLAN. However, according to IPOWER's tech support they do not in fact support all of the features of FrontPage which is false advertising.

I paid for a FrontPage-compatiable server, which IPOWER is advertising that they are. All of the features for FrontPage need to be supported - not just some of them. The supervisor said the same thing about Frontpage as IPOWER's design team said about AGORA shopping cart: "It is dinosaur software - Microsoft doesn't even support them any longer."

Well - what I'd like to know is, if Agora and Frontpage are such outdated softwares, why is IPOWER promoting them as part of their advertising? I think the only dinosaurs are IPOWER's tech support and design team who the majority are incompetant.

IPOWER's Tech Response: Unfortunately, we do not support Front Page subwebs feature. We simply support connectivity and publishing .

Jim Hudson
Technical Support Specialist

I’ve used IPOWER for 3 years. They had a good deal at one time but possibly due to selling too many accounts have degraded into a complete joke. In my company, I handle all advertising and media, which includes web and print so I deal with many different companies. IPOWER has been the worst company I have ever dealt with in my life. The billing department shut us down in error until we verified payment with both a confirmation email from them and a scanned credit card transaction. We were down for 2 days. Tech Support has established an new level of horrible by combining total incompetence with total apathy, a pinch of rudeness and unprofessionalism, a few 5 hours on hold waiting for service, and a few weeks of waiting for promised emails that never come. The way IPOWER has handled these problems that we've had should be a felony. The previous comment from ipowerfan to stop whining and switch would be great advice if they wouldn’t have lost every file my company uses to conduct business. My account is not a website for my cat, it is how we do business and IPOWER has cost us a lot of money. Just in my salary for the time that I've spent dealing with these dumb#sses would far exceed the 2 year subscription (which will be refunded they said) We will switch, that is an absolute certainty. I just have to bite my lip and beg for my files back until I can see there is no hope, then I can decide whether I want to curl up in the fetal position and start trying to rebuild what was lost, or spend hours writing statements like these, submitting to the BBB, and trying to organize a class action lawsuit. Either way I lose on this one.

Not sure if you noticed but the address of this website is www.ipowercomplaints.com. Let me say that again:
www.ipowerCOMPLAINTS.com. I have never been to this website until today but my guess is that it is a site set up to COMPLAIN about the service provided by iPower. No one here is "kicking them while they are down". They are simply voicing their opinions, repeat: OPINIONS, on the crappy service that they have received from iPower. I host with iPower and my site is down right now. It’s kind of aggravating, which is what led me here. I am not sure how you ended up here unless you seek out websites to complain about complainers, which then make you an even bigger complainer than the original complainers. Just let us complain about iPower in peace and go find somewhere else to spead your "love" for iPower.

I have my resume posted on Monster and I got a call from ipower. They wanted me to come in for an interview and if they liked me would have me start the next day. I have never heard of such a thing, What kind of company hires someone before doing a background check. They only provide two weeks of training for a tech support position.
Damn! I haven't even worked there yet and I can already tell that they suck.

In January 2008, I had my web hosting service paid up until June 2008. Due to the many technical problems and downtime issues with their service, I moved my hosting service in January 2008 and advised IPOWER.
What I didn't realize at the time was that IPOWER was also the Registration Service Provider. Not only did IPOWER NOT RENEW my domain registration in June 2008, but they billed my credit card for anotther year's hosting service. Now, my web site is down because the registration expired. I have sent numerous e-mails to IPOWER, but so far absolutely no response. My new web hosting service cannot help me with the domain renewal, IPOWER won't help, and the site is down.
So, I really don't know what happens how. I have spent almost a year in developing and promoting the web site and now, thanks to IPOWER, I'm totally out of business.

It's kind of ironic, the e-mail to the compliance@tucows.com BOUNCED!
Finally, I received an email to confirm the registration provider transfer.
The web site, after 5 long days, and thousands of dollars, is back on line.
I did file a complaint with the Phoenix, AZ Better Business Bureau.
I don't understand why Tucows continues to allow them to be re-sellers.
IPOWER really needs to just shut down.

Wow, so not only were their servers slower than hell but they kept going down. I finally got sick of them and am in the process of trying to transfer my domain to godaddy and then I can host it with my hostgator reseller account...with which I have never had a problem.

Reading this makes me worry slightly. No point in calling or emailing because we all know how that ends!

What a useless bunch of wankers!!!!

hey my friend... i canceled my account with ipower. can u tell me what is your new isp ?
thx...
email me at kazazis@clockworx.com.cy

Good point. I think all the advertising on this site is a bad move. I wouldn't mind springing a few dollars to just to keep this site alive - that's how much I dislike Ipower!

Once again tonight I cannot log in to my site to work. Worked several hours yesterday and hit save constantly, logged out then back in to not booggle them, then it all was lost when a save froze on their end. Today redid all from yesterday, worked hours to get to the ppublish point so i can ftp (and now I see you cannot ftp it as it times out, like mine did today when I tried to ftp old site) but want to try and have it on my own computer, but no, once again - i cannot log in, just like last night. Who knows what will be there tomorrow.

I am screwed, the website domain is on and in my published novel that i am promoting, I need that domain or I would just make a new bussiness name and start my life over elsewhere, all work slashed from my life in the previous efforts just a loss to bear.

I am screwed but i see I am in good company.

Try this:
http://members.ipower.com/webControl/signoff.bml
to cancel your account with iPower

After reading all these comments, I feel better. I thought it was just me having problems with ipower. I love how when you call with a problem and you can't access your site, they tell you they can see it and it's fine. I can't connect to my databases - a lot - and when they moved my account over to the new platform, I spent hours on the phone. I still can't get to my databases like right NOW.. I found this site out of sheer frustration! They are a mess and I hope someone reading these posts will think twice before using ipower.