When my website was phished and therefore looked as if it didn't exist any more, I emailed Ipower three times. The second email received a standard reply that my enquiry would be dealt with. Nothing happened of course. I send a fourth email saying that I would not renew my subscription unless the matter was corrected, giving them the deadline of the renewal date to sort things out. I head nothing and subsequently cancelled my subscription 24 hours before it expired. IPower ignored this and collected the following year's subscription from my credit card. Despite repeated emails to them, they have not returned my money.